Customers Frequently Asked Questions

  • Do I have additional costs if I register?

    No, you only have to pay for the movies you want to watch – only once!! If you decide to pay by credit card you will find a discrete general information about www.swisspay24.com on your bank statements.

  • Why do I download the files as ZIP files?

    A ZIP file can be downloaded easier and you can be sure to have gotten the entire movie. Unzipped you might find out that you haven’t gotten the entire film watching it. Nobody wants that!

  • The file on my hard disk is bigger/smaller than the product information says – why?

    The information shown there are approximate values and can be different sometimes (± 1MB), depending on type of filesystem and way of transferring. As long as you can unpack the archive the file has been transferred completely.

  • What am I going to do with the ZIP file?

    Lots of modern operating systems, e.g. Windows Vista or XP, can unpack these files. On our page Player Overview you can find exemplary programs you can use for unpacking all type of ZIP files, not only for our’s.

  • How can I pay for these movies?

    At the moment we offer SwissPay for payments. With SwissPay you can choose if you want to pay by credit card, direct debit or a different way.

  • How often can I watch a movie I bought?

    You can save the movies on your hard disk, on USB stick or any other storage system and watch them as often as you want.

  • How can I watch these movies on my computer?

    You need a software being able playing the type of video format the films have. You can find the information about the type of the format within the description about the movie.

    Exemplary Overview of programs for Windows operating systems:

    Real Media (.rm)
    		Windows Media Video (.wmv)Flash Video (.flv)
    		MP3 Audio (.mp3)
    Real Media
    Windows Media
    Flash
    MP3 Audio
    Player Download
    		Player Download
    (if not installed already)
    		Player Download Player Download
     For unzipping the archives you need a program like e.g. WinZip, WinRar, 7zip.

    All above mentioned products are only as reference. Of course every player will work which supports the desired format.

  • How often can I download these movies and audio books?

    • You can download the movies 3 times within 3 days. You only have to log in in your customer account and looking at “My Orders” you see all your orders. So no problem if a download might hang once a time.

  • What are you going to do with my private data? Am I going to get spam mails?

    We guarantee data protection! Of course you don’t get spam! Discretion and trust means a LOT to us!

  • I have a special question I can’t find an answer for here!

    If you have any problem feel free to contact us by eMail: shop@fetish-web.org. Please describe your problem as exactly as possible. Important: error messages from your browser and/or of your system.


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